FROM OUR CEO
We are great at what we do because we understand that accounts receivables is one of the largest line items on our client’s balance sheet! Not only does it have a high impact on their cash flow, but affects their customers as well. Here at Credit Bureau Services we understand that people matter. We are on the telephone talking to your customer every day about real life issues. And while doing our work we believe every single person matters and deserves to be treated with dignity and respect.
Ask the ACA
Q: How is the collection industry likely to change in the next 15 years?
A: Collection businesses will likely offer a wider variety of client services, including an increased capacity for greater billing and accounts receivable management and increased “early out” or pre-collection services. Many agencies are expanding existing services and technology beyond the traditional contingency collection functions.
What’s New at CBS
At the Bureau, we have collaborated with our account representatives to create learning opportunities for them to grow in their career.
This has resulted in specialty designation classes, which will begin this month. Some of the designations we will be offering our staff are: financial coaching, banking, rental properties, disability, commercial accounts and skip tracing.
“Providing excellence by helping consumers reach financial wellness through our designations.”
-The Bureau Collection Floor 2018 Motto
Holly’s Legal Minute
Our attorneys are required to check if the consumer and spouse (if listed) are active duty military before proceeding with their case. To do that, they MUST have the Social Security Number and Date of Birth for the consumer and spouse (if listed). When you turn accounts over to our agency, please be sure to include the Social Security Number and Date of Birth for both the consumer and spouse (if listed) if you have it.
Client Relations News
We have welcomed an employee to our Client Relations Team!
Darlene Spalding
She will be taking care of settlements, legal affidavits, and assisting with our website and marketing!
Website Tip of the Month
If you have 25 disputed accounts or less to verify, you can submit verification using your client log-in on our website!